Swan Shop Policies
Our human-centric culture empowers our team to work on bringing the best of the impact. The Slate of Swan team feels a sense of belongingness as we work on different projects which has created an impact for the people and planet.
Privacy Policy
Effective Date: 3 April 2024
Slate of Swan (“Swan,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (slateofswan.com). By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information when you use our website:
Personal Information: Information you provide directly, such as your name, email address, phone number, or other details when you contact us or subscribe to our services.
Non-Personal Information: Data automatically collected through cookies and similar technologies, such as your IP address, browser type, pages visited, and time spent on our website.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our services.
- Respond to your inquiries and communicate with you.
- Personalize your experience on our website.
- Monitor website performance and analyze user behavior to enhance functionality.
- By use of our Website you agree to provide us, right to use your personal information for promotion and marketing of our business and Services. To fulfill such purposes we may share your certain information with our partners, customers, advertisers or potential users.
3. Sharing Your Information
We do not sell, trade, or share your personal information with third parties, except:
- To comply with legal obligations or protect our rights.
- With trusted service providers who assist us in operating our website, under strict confidentiality agreements.
4. Cookies
Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain website functionalities.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will promptly delete it.
8. Your Rights
Depending on your location, you may have rights regarding your personal information, such as accessing, updating, or deleting your data. To exercise these rights, please contact us at [email protected]
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
You can also send your comments and responses by post using the below mentioned address:
Slate of Swan Solutions Pvt. Ltd. 2 R N Tagore Road, Kolkata 700085
Thank you for trusting Slate of Swan. We are committed to safeguarding your privacy.
Terms and Conditions
Effective Date: 3 April 2024
Welcome to Slate of Swan (“Swan,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) constitute a binding agreement between you (“User” or “You”) and Slate of Swan regarding your use of our website (slateofswan.com) and the products and services offered through it. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website or services.
1. General Terms
1.1. About Swan: Swan offers two primary services and products:
- Design and Consulting Services mostly for B2B clients.
- Responsible Living Products sold through the Swan Shop (our e-commerce platform) or other e-commerce platforms.
1.2. By using our website or services, you confirm that you have read, understood, and accepted these Terms and our Privacy Policy.
1.3. Additional terms may apply to specific services or transactions, which will be outlined during the relevant process. In the event of a conflict, the specific terms will take precedence.
2. Design and Consulting Services
2.1. Scope of Services: Swan provides tailored creative design and impact communication consulting solutions for businesses. The scope of each project will be defined in a separate agreement or proposal shared with the client.
2.2. Fees and Payment:
- Fees for services will be outlined in the proposal or invoice.
- Payment terms will be mutually agreed upon and specified in the agreement.
- Late payments may incur additional charges as outlined in the agreement.
2.3. Cancellation and Modifications: Any changes to the scope of work or cancellations must be communicated in writing and may be subject to additional fees.
3. Swan Shop – E-Commerce
3.1. Product Listings: We strive to provide accurate descriptions of the products sold on Swan Shop. However, we do not guarantee that the descriptions, pricing, or availability are error-free.
3.2. Orders and Payments:
- Orders can be placed directly through the Swan Shop.
- Payments are processed securely via our payment gateway. We accept credit/debit cards, net banking, and digital wallets.
- Confirmation of your order will be sent via email. If you do not receive a confirmation, please contact us promptly.
3.3. Shipping and Delivery:
- Delivery timelines are estimated and subject to logistics constraints.
- Users are responsible for providing accurate shipping information.
3.4. Returns and Refunds:
- Returns are accepted for eligible products as per our return policy.
- Refunds will be processed to the original payment method within a specified period after the return is approved.
4. User Responsibilities
4.1. You agree to use the website and services only for lawful purposes and in compliance with these Terms.
4.2. You are responsible for maintaining the confidentiality of your account and login information. Swan is not liable for any unauthorized access resulting from your failure to secure your credentials.
5. Intellectual Property
All content on the website, including text, graphics, logos, and trademarks, is owned by Swan or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without prior written consent.
6. Modifications to Terms
Swan reserves the right to modify these Terms at any time. Changes will be effective upon posting on the website. Continued use of the website and services constitutes acceptance of the revised Terms.
7. Limitation of Liability
Swan is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability is limited to the amount paid by the User for the specific service or product in question.
8. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes will be resolved through mutual discussion or arbitration in accordance with applicable Arbitration Rules or through the courts of Kolkata, India.
9. Contact Information
For any queries regarding these Terms, please contact us at:
You can also send your comments and responses by post using the below mentioned address:
Slate of Swan Solutions Pvt. Ltd. 2 R N Tagore Road, Kolkata 700085
Thank you for choosing Swan. We look forward to serving you!
Refund and Cancellation Policy
Effective Date: 3 April 2024
At Slate of Swan (“Swan,” “we,” “our,” or “us”), we are committed to providing quality services and products to our clients and customers. This Refund and Cancellation Policy outlines the terms applicable to our two primary business offerings:
- Design and Consulting Services (B2B transactions).
- Responsible Living Products sold through Swan Shop (e-commerce platform).
1. Refund and Cancellation Policy for Design and Consulting Services
1.1 Project Cancellation:
- Clients may request cancellation of a project by providing written notice to Swan.
- Refund eligibility will depend on the stage of the project at the time of cancellation:
- Before project commencement: Full refund of advance payment.
- After project initiation: Refunds will be calculated based on completed milestones and work delivered. Administrative fees may apply.
1.2 Non-Refundable Fees:
- Consultation fees or costs incurred for custom designs and third-party tools/software are non-refundable.
1.3 Dispute Resolution:
Any disagreements regarding cancellations or refunds will be resolved through discussion. If unresolved, arbitration may be pursued as outlined in our Terms and Conditions.
2. Refund and Cancellation Policy for Swan Shop (E-commerce Transactions)
2.1 Order Cancellations:
- Orders can be canceled before they are dispatched by contacting us via email or phone. A full refund will be provided for such cancellations.
- Once the order is shipped, cancellation is not permitted.
2.2 Return and Refund Policy:
Eligible products can be returned within 7 days of delivery if they meet the following conditions:
The product is unused, in its original packaging, and with all tags intact.
The product is not listed under non-returnable items (e.g., perishable goods, custom-made products).
Refunds for approved returns will be processed to the original payment method within 7-10 business days.
2.3 Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 48 hours of delivery with evidence (photos/videos).
We will arrange for a replacement or refund after verifying the issue.
2.4 Non-Refundable Items:
Certain categories, such as gift cards, sale items, and customized products, may not be eligible for refunds.
2.5 Shipping Costs:
Original shipping costs are non-refundable.
Return shipping charges may apply unless the return is due to a damaged or defective product.
3. Payment Gateway Refunds
- Refunds will be processed through the original payment gateway used for the transaction.
- The time taken for the refund to reflect in your account depends on your bank’s processing time (typically 5-7 business days).
- Any transaction fees or taxes levied at the time of payment will not be refunded.
We are using Razorpay (razorpay.com) for our Swan shop. As per the refund policy of Razorpay (https://razorpay.com/docs/payment-gateway/refunds/), if the contributor opts to avail refund, the amount will be reversed to the original payment method used in making the payment. For example, if a credit card was used to make the payment, the refund will be pushed to the same credit card.
Processing Time: Depending on the bank’s processing time, it can take 5-7 business days for the refunds to reflect in the customer’s bank account or card balance. The time taken to process a normal refund depends on the payment mode used while making the payment.
Refund Fees: For Normal refunds, Razorpay (our payment gateway) does not charge any processing fee. However, the transaction fee and GST levied by Razorpay at the time of payment capture will not be reversed to your account.
4. General Information
4.1 How to Request a Refund or Cancellation:
- For Design and Consulting Services: Please contact your account manager or email us at [email protected].
- For Swan Shop Orders: Reach out to our support team at [email protected] with your order ID and a brief description of your request.
4.2 Customer Support:
- Our support team is available to assist within normal office hours [9-30 to 18-00 Mon to Sat] with any questions or concerns regarding cancellations and refunds. We are committed to ensuring a seamless experience.
Thank you for choosing Slate of Swan. We value your trust and strive to meet your expectations.
Shipping and Delivery Policy
Effective Date: 3 April 2024
At Slate of Swan (“Swan,” “we,” “our,” or “us”), we strive to ensure that your shopping experience on our e-commerce platform (Swan Shop) is seamless and satisfactory. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased through the Swan Shop.
1. Order Processing
1.1 Order Confirmation:
- Upon placing an order, you will receive an email confirmation with the order details.
- If you do not receive the confirmation email within 24 hours, please check your spam/junk folder or contact our support team.
1.2 Order Processing Time:
- Orders are typically processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Options and Charges
2.1 Shipping Methods:
- We partner with reputable courier and logistics providers to ensure reliable delivery.
- Shipping options, including standard and expedited shipping, will be displayed at checkout.
2.2 Shipping Charges:
- Shipping charges are calculated based on the destination, weight, and dimensions of the package.
- Any applicable shipping fees will be displayed at checkout.
3. Delivery Timeline
3.1 Estimated Delivery Time:
- Standard shipping: 5-7 business days.
- Expedited shipping: 2-4 business days
- Delivery timelines may vary depending on the destination and logistics constraints.3.2 Tracking Your Order:
- Once your order is shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor the delivery status on the courier’s website.
4. International Shipping
4.1 Availability:
- International shipping is available to select countries. Please check the shipping eligibility for your destination at checkout.
4.2 Customs and Duties:
- For international orders, the recipient is responsible for any applicable customs duties, taxes, or fees imposed by the destination country.
- Swan is not liable for delays caused by customs clearance processes.
5. Failed Deliveries and Reattempts
5.1 Incorrect Address:
- Customers are responsible for providing accurate shipping information. Swan is not liable for orders delivered to incorrect addresses provided by the customer.
5.2 Failed Delivery Attempts:
- If a delivery attempt fails due to the absence of the recipient, the courier may reattempt delivery or return the package to us.
- Additional shipping charges may apply for re-delivery.
6. Package Damage or Loss
6.1 Damaged Packages:
- If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
- We will arrange for a replacement or refund after verifying the issue.
6.2 Lost Packages:
- If your package is lost during transit, please notify us immediately. We will work with the courier to resolve the issue and provide a replacement or refund.
7. Contact Information
For any questions or concerns related to shipping and delivery, please contact us:
Email: [email protected]
Thank you for choosing Slate of Swan. We value your trust and look forward to serving you!
